Gestão de help desk e service desk : (Registro n. 1987)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00789nam a2200229 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 990006990660206341 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | BR-SpNIC |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20230515164905.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 121018s2011 spba r 001 0 por d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788575222768 (broch.) |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | BIBLIODATA |
| Language of cataloging | por |
| Transcribing agency | BR-SpNIC |
| Modifying agency | BR-SpNIC |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Cohen, Roberto. |
| 245 10 - TITLE STATEMENT | |
| Title | Gestão de help desk e service desk : |
| Remainder of title | ensaios e crônicas ao supervisor de pequenos e médios centros de suporte técnico, help desk e service desk |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | São Paulo : |
| Name of publisher, distributor, etc. | Novatec, |
| Date of publication, distribution, etc. | 2011 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 292 p. : |
| Other physical details | il. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Inclui bibliografia e índice |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Serviço ao cliente. |
| Source of heading or term | UNESP |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Clientes - |
| General subdivision | Contatos. |
| Source of heading or term | UNESP |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Recursos humanos. |
| Source of heading or term | UNESP |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Livro |
| Call number prefix | 658.812 |
| Call number suffix | C678g |
| Date last seen | Inventory number | Total Checkouts | Full call number | Barcode | Copy number | Price effective from | Koha item type | Exemplar Extraviado | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Withdrawn status | Home library | Current library | Date acquired |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 15/05/2023 | 2214081222 | 658.812 C678g | 22149788575222768 | EX.1 | 15/05/2023 | Livro | Dewey Decimal Classification | Disponível | Coleção Principal | Biblioteca NIC.br | Biblioteca NIC.br | 08/12/2022 |
